The Corporate Director of Benefits serves as a resource for management and an employee champion.  This position is responsible for planning, developing, and managing the administration of a variety of employee benefit programs such as health and welfare, retirement, wellness, and leave of absence programs. This position is responsible for ensuring compliance with federal, state and local regulations and the accuracy of employee benefit data, enrollment, and financial transactions. The Corporate Director of Benefits will also provide recommendations for or lead as assigned, the design, development, communication, implementation, and administration of the organization's benefit plans.  This position is primarily accountable for planning, organizing, developing, implementing, coordinating and managing various complex human resource interventions to assist the home office in the achievement of its goals. 

Job Responsibilities

• Oversee the management of the day to day administration of employee benefit programs including, but not limited to, health benefits, life and disability insurance, medical savings programs, qualified and non-qualified deferred compensation programs, and leave of absence programs.
• Evaluate and compare employee benefit programs against the competitive landscape, evolving legislation, and internal business needs; make program recommendations for review by senior management; and lead the implementation of new programs or vendors as directed.
• Develop policies and procedures to ensure compliance with federal, state, and local employee benefits regulations; prepare government and participant reporting; maintain knowledge of evolving benefit law; and recommend changes to programs and plans to minimize risk.
• Develop and monitor administrative procedures that result in the accurate enrollment, payment, and processing of employee benefit transactions; develop and monitor internal data audits; work collaboratively with finance and systems management in areas of financial recordkeeping.
• Manage the selection, training and development of benefits staff responsible for administering benefit programs.
• Develop and maintain program cost and performance metrics for use in evaluating program effectiveness and identifying opportunities for enhancements.
• Develop and execute employee communication strategies, methods, and materials to enhance employee understanding of, and engagement with, benefit programs.
• Oversee open enrollment process including technical administration, vendor coordination, and the development of a targeted communication strategy.
• Work collaboratively with vendors to deliver benefits to employees; monitor and evaluate vendor performance and participate in vendor selection projects.

Administration

• Provides guidance to employees on issues of eligibility, enrollment, and plan descriptions.

• Plans and conducts new employee orientation to foster positive attitude toward organizational objectives.
• Provides current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits.
• Collaborates with managers regarding personnel requisitions.
• Plan, monitor and implement employee performance appraisal on a set schedule.  Train managers on appraisal system, and coach employees accordingly.  Resolve grievances regarding employee appraisals; provide counseling to employees and supervisors as needed and appropriate.
• Maintains paper and electronic records and compiles statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates.
• Oversee the maintenance, completion, and communication of personnel records as required by law including local governing bodies.
• Direct investigations of reports of misconduct, arrests, or illegal activities of employees.
• Identifies legal requirements and government reporting regulations that affect human resource function, insuring PAM Health is in compliance with all applicable legal requirements.
• Supervise EEOC and OCR regulations and complaints, respond to employee disputes and grievances, and represent the company at unemployment hearings. 

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements; effectively manages conflict; aligns department goals with organization goals; provides feedback; delegates appropriately; evaluations completed on time
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication
• Promotes the Mission and Vision of PAM Health within the work environment and the community
• Respects dignity and confidentiality by adherence to all applicable policies and procedures

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
• Participates in OSHA required training
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
• Reports unsafe practices to management
• Knows own role in case of an emergency

Education and Training: Bachelor’s degree- Business Administration, Human Resources, Organizational Management. Minimum of 5 years relevant work experience can be substituted for education.

Minimum Work Experience:  Minimum of 5 years related experience. Minimum of 2 years supervisory experience. Pre- Employment- Certificate in human resources or employee benefits such as SPHR, CEBS, CCP or similar professional designation. Experience designing, managing, and administering a variety of employee programs, including, but not limited to medical insurance, life and disability programs, and both defined contribution and defined benefit retirement plans.

Required Knowledge, Skills, and Abilities: 

 * Strong familiarity with federal, state, and local regulations impacting the design, operation, and administration of employee benefit programs

* Ability to analyze data, draw conclusions, and make actionable recommendations

* Ability to communicate complex and sensitive ideas and information, verbally and in writing, to individuals at all levels within and without the organization

* Ability to persuade and influence others where no direct authority exists