The Corporate Director of the Ambulatory Access Center provides strategic and operational leadership for all centralized and local patient access functions across the organization’s outpatient network. This position ensures the effective coordination of referral management, insurance verification, authorization processing, scheduling, and patient onboarding activities within the centralized Ambulatory Access Center and at each clinic site. The Director drives standardization, efficiency, and accountability across markets, ensuring a seamless, patient-centered experience from referral to admission. 

• Provide leadership, direction, and oversight for all Ambulatory Access Center operations, including centralized scheduling, insurance verification, authorization, and referral management.
• Collaborate with local clinic leadership to align and streamline access processes across all outpatient locations, ensuring consistent workflows and adherence to corporate standards.
• Develop, implement, and maintain standardized operating procedures that support efficiency, compliance, and revenue integrity.
• Establish and monitor performance metrics for access-related functions, including referral conversion rates, turnaround times, and denial reduction.
• Collaborate with Revenue Cycle, Clinical Operations, and Market Directors to optimize patient flow, reduce administrative bottlenecks, and enhance the patient experience.
• Oversee training and development programs for Ambulatory Access staff, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular audits and data analysis to assess departmental performance, identify trends, and guide decision-making.
• Lead system-wide initiatives to improve technology utilization, communication, and transparency between the centralized team and local clinics.
• Manage departmental budgets, staffing models, and resource allocation in alignment with corporate goals.
• Serve as a key liaison between executive leadership and operational teams, communicating updates, challenges, and outcomes effectively.

Education and Training:

• High school diploma or equivalent required.
• Minimum of 5–7 years of progressive leadership experience in patient access, outpatient admissions, or healthcare operations.
• Proven success leading multi-site or centralized access operations within a healthcare system.
• Strong understanding of payer authorization requirements, referral workflows, and outpatient reimbursement processes.
• Demonstrated ability to lead organizational change, improve efficiency, and drive measurable results.
• Excellent interpersonal, communication, and analytical skills.
• Proficiency in EMR systems, insurance portals, and data management tools.

Knowledge, Skills, and Abilities:

• Strategic Leadership and Vision
• Operational Excellence
• Process Improvement and Standardization
• Data-Driven Decision Making
• Collaborative Partnership and Communication
• Staff Development and Engagement
• Regulatory and Compliance Awareness
• Customer Service and Professionalism
• Teamwork and Collaboration
• Time Management and Prioritization
• Adaptability to Process and System Changes
• Accountability and Initiative
• Problem Resolution
• Adaptability in a Fast-Paced Environment
• Commitment to Patient-Centered Service

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.