The Vice President of Outpatient and Ancillary Services is responsible for developing processes, monitoring performance and improving the overall operation of the outpatient service lines, Intake, UR and SMART Team functions of the Voyage Behavioral Health network of hospitals to facilitate optimal financial and clinical outcomes.  In collaboration with executive leadership and key stake holders, this position will foster cross- functional and system-wide collaboration to ensure metrics are achieved and maintained.  This is an exempt position and will require frequent travel (up to or greater than 50%).

• Oversee and assists with individual hospital and system wide performance improvement in the areas of outpatient to include PHP/IOP/Spravato, intake, utilization review and the SMART Team.
• Ensures standardization throughout all Voyages Behavioral Health Hospitals.
• Reviews monthly performance indicators and reviews the improvement/action plans or processes to correct and improve performance and financial indicators.
• Oversees intake, utilization review and outpatient infrastructure for new builds and acquisitions to assure compliance with CMS, TJC and State standards and successful opening.
• Recommends long-range plans for intake, UR, outpatient and the SMART Team to support Voyages Behavioral Health objectives.
• Participates in educational activities and mentors hospital leaders to ensure consistent levels of customer service and job proficiencies are attained.
• Plans and conducts departmental meetings at least monthly to keep employees informed about department changes.
• Other duties as assigned.

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures. 

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Education and Training:  

• Masters in nursing, social work, hospital administration, mental health/behavioral sciences or related field required.

Experience:

• Minimum of 5 years of progressive healthcare management experience required.

Knowledge, Skills, and Abilities:

• Knowledge of CMS Conditions of Participation Guidelines for Discharge Planning, Utilization Review, Documentation, Medicare Important Message, Face to Face Requirements, and Patient Choice
• Knowledge of Medicare, Medicaid, and Managed Care Products and the requirements of each payer to meet the various levels of care for post-hospital services
• Knowledge of CMS guidelines and use of level of care determination for inpatient and observation, CMS inpatient only list and other payer guidelines as required
• Advanced knowledge of utilization management principles, concepts, and strategies including admissions criteria, levels of care, and denials
• Advanced knowledge of commercial insurances, Medicare, Medicaid, and State/Federal regulations which impact utilization management
• Understanding of and willingness to participate in budget preparation and fiscal management.  
• Knowledge of in-patient admission criteria as they apply to appropriateness of admission.
• Ability to build volume in the outpatient service line.
• Demonstrable math skills to analyze and interpret financial/admission data and financial reports. 
• Ability to understand and demonstrate computer operations and ability to reason through problems and errors.