Corporate Director of Artificial Intelligence | PAM Health Corporate

The AI leader is the senior most leadership role responsible for the strategic pursuit of AI innovation and value creation in the enterprise. It is a transformative role that merges business acumen, strategic insight, innovation, and technological expertise to realize the full potential of AI beyond including and beyond automation and productivity improvement. The role is focused on driving AI transformation, improving enterprise AI literacy, creating AI strategies and evolving AI capabilities, implementing participative operating models, and codifying governance practices that reduce risk and increase differentiating business value.

POSITION RESPONSIBILITIES:

• Accelerates AI-driven innovation and transformation by building and maintaining a vision for how AI will drive value aligned with strategic objectives by working with board members, the CEO, the chief strategy officer, the CIO, the chief marketing officer (CMO), and other C-level executives.
• Fosters collaboration and bridges departmental gaps to develop cross-organizational and functional alignment in accordance with the enterprise AI vision. Establishes an internal and external AI ecosystem, building working relationships with vendors, partners, research institutes, regulators, industry associations, and other external stakeholders.
• Establishes a world-class AI strategy and organization that aligns with the company’s overarching enterprise vision, including goal setting and measuring AI initiatives.
• Defines the operating model and delivery capabilities to engineer and operationalize AI initiatives, overseeing the development and execution of advanced AI products and solutions, ensuring their scalable and seamless integration across the organization.
• Chairs the AI governance board. Evolves responsible AI policies and governance programs to address AI’s unique regulatory and compliance requirements — especially data usage, model explainability, fairness, and privacy — while ensuring appropriate audit controls and adherence to ethical mandates. Establishes effective collaboration between security, risk, compliance, legal, ethics, safety, and other stakeholders to rapidly adapt practices as necessary.
• Manages the AI portfolio and budget for AI initiatives, overseeing the allocation of resources for both current AI portfolios and long-term AI foundational capabilities. Establishes transparent AI portfolio evaluation and management practices to estimate, measure, and foster accountability for business value and ROI of AI initiatives.
• Fosters and cultivates AI literacy across the enterprise, leading transformation efforts and developing change management programs.
• Leads the strategy and creation of heuristics for build, buy, and blend decisions. Stewards AI architectures and the selection of AI platforms and technologies.

BUSINESS KNOWLEDGE AND SKILLS:  The AI Leader understands business objectives and goals; has industry domain expertise and knowledge of AI concepts, methods, and techniques; and exhibits exceptional interpersonal and leadership skills, including:

• Business and financial acumen: Understand business concepts, practices, and business-domain language deeply enough to engage in problem-solving sessions and discuss business issues in stakeholder language. Align AI initiatives with the organization's overarching vision, strategic goals, current market circumstances, and competitor activities. This includes understanding how AI will impact business objectives beyond financial metrics.
• AI-driven business transformation: Understand how decision intelligence, agentic AI, and other AI practices/approaches/application areas can transform decision making and work practices. Articulate AI's transformative impact on current and future business objectives, including its potential to drive new business models, regenerate existing workflows, optimize operations, and deliver measurable value based on key performance indicators (KPIs).
• AI industry knowledge: Leverage a comprehensive understanding of industry dynamics and the organization's core mission to pinpoint where AI can yield the most significant impact and competitive advantage, while also identifying relevant business risks and opportunities, including how AI can disrupt or extend existing business models.
• Communication and influence: Bridge communication gaps and foster cross-functional synergy to align AI initiatives seamlessly across diverse business units and functions, ensuring maximum value realization, minimizing conflicting implementations, and effectively communicating complex AI topics to various stakeholders.
• Regulatory and compliance: Familiar with regulatory requirements and relevant data protection laws and regulations, such as the EU AI Act, GDPR, and CCPA, and industry-specific standards.
• Leadership: Proven track record of applying and orchestrating AI throughout an organization, leading complex, multidisciplinary talent teams in new endeavors and delivering solutions. Ability to balance team and individual responsibilities, build teams and consensus, get things done through others not directly under their supervision, and work ethically and with integrity. Be a self-starter with an entrepreneurial spirit that thrives in dynamic environments, able to build teams, execute influence strategies, and advance ideas.

LEADERSHIP:

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

CUSTOMER SERVICE:

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.

HEALTH AND SAFETY

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.
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Education and Training:   Preferably a bachelor’s or master’s degree in business administration, science, technology, engineering, and mathematics (STEM); computer science; artificial intelligence; data science; information systems or related field; or equivalent work experience. Academic qualification or professional training and experience in legal and regulatory areas are also desirable.

Experience:   

• 10 to 15 years of business experience, ideally in business management or information or technology management, recently at or near the executive level, and ideally with some independent P&L responsibilities.
• Five or more years of progressive leadership experience in leading cross-functional and multidisciplinary teams, defining and leading enterprise-wide programs/initiatives, operating and influencing effectively across the organization, and within complex contexts.
• Five or more years of AI experience in information-intensive industries or digitally advanced enterprises.
• Experience innovating and developing new channels, business models, or business transformations.
• Experience fostering enterprise change and leading technology-led transformation programs.
• Experience in strategy and management consulting, as well as in multiple industries, and vertical industry knowledge, is desirable.

Knowledge, Skills, and Abilities: Accelerating Transformation and Enterprise Strategy is the Focus

• Five or more years defining and leading business and technology strategy efforts, producing and managing enterprise investment portfolios, and coordinating complex inter-relationships between business outcomes and initiative operationalization.
• Preferably five or more years defining and leading transformation initiatives requiring mindset changes, board and executive leadership team coordination, envisioning and reengineering new business approaches, and managing interrelated business, technological, and cultural changes.

Building, Engineering, and Operationalizing AI Systems Is the Focus:

• Five or more years spearheading the development and execution of AI engineering, software engineering, and/or advanced data science initiatives, with experience in designing and delivering adaptive/intelligent solutions, coordinating AI platforms, and selection/use of AI embedded in enterprise applications.
• Preferably ten or more years in software engineering with a strong understanding of software development methodologies, best practices, relevant tools, and platforms.

Advanced AI Capabilities are the Focus:

• At least ten years of leading AI or data science teams researching and implementing cutting-edge techniques and tools in machine learning/deep learning and other AI techniques, including model development, experimentation, and operationalization phases.
• Preferably ten or more years in various adjacent areas. This should include, but not be limited to, data engineering & management, analytics, AI models life cycle management, knowledge engineering, unstructured data & information management, and familiarity with a wide array of AI techniques.

PAM HEALTH (PAM) based in Enola, Pennsylvania, provides specialty healthcare services through more than 80 locations, as well as wound clinics and outpatient physical therapy locations, in 17 states. PAM Health is committed to providing high-quality patient care and outstanding customer service, coupled with the loyalty and dedication of highly trained staff, to be the most trusted source for post-acute services in every community it serves. Its mission is to serve people by providing compassionate, expert care, and to support recovery through education and research. Joining our PAMily allows you to work in a collaborative environment with colleagues and leadership with exposure to a variety of patient care levels. Aside from our competitive pay, generous paid benefit time, and excellent insurance options, you will also have opportunities for professional growth through our Education Advancement Program. We are excited to learn more about you and hope that you consider joining us on a shared mission to improve the lives of others by being an integral part of our We Care Program. Please take a moment to visit us online at www.PAMHealth.com for a comprehensive look at how we're able to positively impact our local communities.

PAM Health does not discriminate and does not permit discrimination, including, without limitation, bullying, abuse or harassment, on the basis of actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status, or based on association with another person on account of that person's actual or perceived race, color, religion, national origin, ancestry, age, gender, physical or mental disability, sexual orientation, gender identity or expression or HIV status.