The Human Resources Generalist oversees and executes the HR functions of the Plano, TX corporate office, including but not limited to, administration of policies, handling of escalated employee complaints and concerns, hiring/onboarding, and serving as the link between employees and management on all matters related to human resources. Performs other related duties for corporate or clinical as assigned or requested.

1. Job Responsibilities

• Provides support for recruiting activities:
  • Maintains current listing of open positions and ensures that positions are posted in accordance with established policy.
  • Assists Regional Talent Engagement Manager in recruitment activities and processes as requested.
  • Participates in professional organization conferences, college and university job fairs, and career days as necessary to maintain PAM Health image and recruits needed personnel as requested.
  • Works with the Regional Talent Engagement Manager to ensure staffing needs of corporate are addressed.
  • Facilitates the hiring and onboarding of new employees:
  • Prepares new hire packets, ensures that required forms are completed, and introduces newly hired employees to PAM Health policies and employee responsibilities on first day of employment.
  • Performs background checks as directed to allow for timely hiring.
  • Creates and maintains confidential personnel files in accordance with PAM Health policy and state, federal and regulatory guidelines.
  • Completes all hiring data processes and forwards all necessary information to payroll department in a timely manner.
  • Serves as a liaison to staffing vendors to facilitate the communication of results in a timely manner.
• Serves as an employee resource:
  • Ensures the FMLA process is begun in a timely manner; follows up with employees when requested.
  • May be responsible for preparing, planning, and coordinating employee recognition events (Employee of the Month/Quarter) which may include overseeing the nominations and voting, ordering of supplies and requesting of services, and coordination of rewards with appropriate departments/vendors.
  • Participates in annual enrollment activities to notify employees of changes in benefit programs; assists employees with completion when needed.
  • Drives a positive culture and serves as a business partner and employee advocate.
  • Handling of employee relations issues/investigations in accordance with PAM Health policies and procedures.
• Handles Human Resources Administration:
  • Assist managers in complying with the employee performance appraisal process; sends notices to managers for upcoming reviews.
  • Ensures that all Personnel Action Request (PAR) forms are completed accurately and submitted for processing on a timely basis.
  • Manages and maintains the education database; initiates and sets up user names and passwords.
  • Monitors compliance with Human Resources policies and procedures. Notifies Manager/Administrator and Corporate HR Manager when hiring policy and pay structure are not followed.
  • Conducts exit interviews with terminating employees.
  • Trains and educates management and other employees in implementation of HR policies and procedures.

2. Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication
• Promotes the Mission and Vision of PAM Health within the work environment and the community
• Respects dignity and confidentiality by adherence to all applicable policies and procedures

3. Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job
• Participates in OSHA required training
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment
• Reports unsafe practices to management
• Knows own role in case of an emergency

Minimum Work Experience: 3+ years of Human Resources experience

Required Knowledge, Skills, and Abilities: 

• Excellent interpersonal, presentation and communication skills (both written and verbal).
• Superior customer focus, with a drive for service excellence.
• Detail-oriented with strong follow-up and organizational skills.
• Ability to effectively collaborate and form partnerships with a variety of individuals inside the organization – a team player.
• Ability to maintain discretion and confidentiality on sensitive issues.
• Proficient knowledge in Microsoft Office suite, including Word, Excel and PowerPoint.
• Proficiency in using, creating reports and troubleshooting in a HRIS, experience with UKG a plus.