The Corporate Director of Ambulatory Services is a strategic leader responsible for the oversight and expansion of Wound Care, Hyperbaric Oxygen Therapy (HBO), and Infusion Services across PAM Health's network. This role focuses on enhancing operational efficiency, driving business development, and fostering partnerships to elevate patient care and revenue growth. The position requires collaboration with both inpatient and outpatient facilities to ensure cohesive service delivery.

I. Responsibilities:

• Operational Leadership: Oversee the daily operations of Wound Care, HBO, and Infusion Services, ensuring compliance with healthcare regulations and internal policies.
• Business Development: Identify and pursue market opportunities to expand service lines, including assessing potential sites and services that align with PAM Health's strategic goals.
• Financial Management: Develop and manage budgets, analyze financial performance, and implement strategies to achieve revenue targets.
• Stakeholder Collaboration: Work closely with medical directors, facility administrators, and external partners to ensure integrated and efficient service delivery.
• Regulatory Compliance: Stay abreast of industry trends and ensure all services comply with federal, state, and local regulations.

II. Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution.
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

II. Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
• Must possess interpersonal, written and verbal communication skills required for effective interaction with medical providers, case managers, patient assessment coordinators (PAC), and wound care managers
• Must communicate frequently in a tactful and diplomatic manner with medical providers, case managers, PACs, and wound care managers including clear and concise querying
• Must promote customer satisfaction by way of prompt and courteous service to internal and external customers

III. Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Education and Training: Current professional Nursing (e.g., RN/LVN) or Therapy License (e.g., PT, OT, SLP) or Graduate or Undergraduate degree in Hospital Administration, Business Administration, or a related field, or equivalent experience.

Experience: Minimum of five years of progressively responsible experience in a healthcare setting or equivalent healthcare setting.