The Vice President of Rehabilitation Services is responsible for the oversight, development, management, and operations of inpatient and outpatient services and specialty programs across PAM Health. This role provides strategic direction, growth, program development, quality assurance, compliance, risk management, therapy policy and procedures, and marketing support relating to PAM Health’s rehabilitation services and specialty programs. This role involves supporting operational leaders in developing organization-wide best practices for workflows, facilitating their adoption, and overseeing the management and operations of inpatient and outpatient rehabilitation services. This role requires up to 80% travel across the PAM Health network of hospitals. Performs other related duties as assigned or requested. This is an exempt position.

Resource Management

• Provide or arrange sufficient and appropriate training for assigned staff, including Directors of Rehabilitation.
• Oversee and direct Ambulatory and Rehabilitation Services, including inpatient rehabilitation programs and outpatient services.
• Develop program budgets, monitor performance, and ensure effective cost control in collaboration with hospital financial management.
• Propose new ideas for clinical programs and services and integrate ambulatory care within the broader PAM Health delivery system.
• Ensure compliance with accrediting and regulatory agency standards, implementing standardized processes and resource allocation for efficient rehabilitation service delivery across PAM Health's hospitals and ambulatory clinics.

Quality Assurance

• Participate in the implementation of quality assurance, program evaluation, and risk management programs in coordination with corporate quality and compliance teams.
• Embed the PAM Health rehabilitation philosophy in all aspects of rehabilitation operations.
• Coordinate program functions with appropriate corporate staff and provide necessary reports.

Marketing

• Support strategic initiatives in communicating and strategizing rehabilitation services.
• Maintain contacts with national rehabilitation associations, physical therapy associations, and disease-specific national associations on behalf of PAM Health.
• Maintain professional memberships and continuing education as required for licensure and certification.
• Identify business opportunities and foster development in rehabilitation services and post-acute care service delivery

Leadership

• Inclusiveness: Promotes cooperation, fairness and equity; shows respect for people and their differences; works to understand perspectives of others; demonstrates empathy; brings out the best in others and in his/her team
• Managing Staff: Coaches, evaluates, develops, and inspires staff; sets expectations; recognizes achievements
• Stewardship and Resource Management: Demonstrates accountability and sound judgment in managing company resources; appropriate understanding of confidentiality and company values; adheres to and supports company policies, procedures and safety guidelines
• Problem-Solving: Identifies problems and involves others in seeking solutions; conducts appropriate analysis and searches for best solutions; effectively and efficiently implements appropriate responses to correct problems; responds promptly and effectively to new challenges
• Decision-Making: Makes clear, consistent decisions; acts with integrity in all decisions; distinguishes relevant from irrelevant information; makes timely, appropriate decisions.
• Strategic Planning and Organizing: Understands company vision and aligns priorities accordingly; measures outcomes; uses feedback to redirect as required; evaluates alternatives; appropriately organizes complex issues to desirable resolution
• Communication: Connects with peers, subordinate employees and all customers; actively listens; clearly and effectively shares information; demonstrates effective oral and written communication skills; negotiates effectively.
• Quality Improvement: Strives for efficient, effective, high-quality performance in self and in the department; delivers timely and accurate results; resilient when responding to matters that are challenging; takes initiative to make improvements
• Leadership: Motivates others; accepts responsibility; maintains high morale in department; develops trust and credibility; expects honest and ethical behavior of self and staff
• Teamwork: Encourages cooperation and collaboration; builds effective teams; works in partnership with others; is flexible; responsive to the needs of others
• Development: Maintains up-to-date skills through involvement with professional organizations and/or continuing education

Customer Service

• Maintains the highest level of customer service via courtesy, compassion and positive communication.
• Promotes the mission and vision of PAM Health within the work environment and the community.
• Respects dignity and confidentiality by adherence to all applicable policies and procedures.
• Must possess interpersonal, written and verbal communication skills required for effective interaction with medical providers, case managers, patient assessment coordinators (PAC), and wound care managers
• Must communicate frequently in a tactful and diplomatic manner with medical providers, case managers, PACs, and wound care managers including clear and concise querying
• Must promote customer satisfaction by way of prompt and courteous service to internal and external customers

Health and Safety

• Works in a manner that promotes safety; wears clothing appropriate to the performance of the job.
• Participates in OSHA required training.
• Follows universal precautions as appropriate for position; complies with Employee Health requirements for continued employment.
• Reports unsafe practices to management.
• Knows own role in case of an emergency.

Education and Training: Current licensure as OTR, PT, or SLP.  Master’s Degree preferred.

Experience:  Minimum of five years in management role preferred.

Knowledge, Skills, and Abilities:

• Read and write the English language.
• Demonstrate positive attitude and willingness to confer with hospital administrative, professional and clerical personnel. This includes the understanding of and the ability to instruct staff.
• Ability to supervise personnel and to establish the environmental climate for motivational occurrence.
• Ability to develop a self-imposed schedule and realistic goals and objectives.
• Ability to develop positive working relationships with peers, supervisory management personnel and staff.
• Ability to communicate with patients and family members in establishing a favorable attitude and motivating them to desired cooperation and effort.
• Ability to interact effectively and manage multi-disciplined personnel.
• Ability to plan and develop.
• Ability to utilize office equipment and computer software programs to support communication and reporting.